AI for IT Incident Response: Ending 2 AM War-Room Panic

How is agentic AI revolutionizing enterprise observability and eliminating IT downtime? Tom Bush and Stuart MacDonald sit down with Bharat Singh, Head of Product & Design for AI at LogicMonitor. Bharat shares the story behind Edwin AI, why human operators can no longer sift through trillions of daily telemetry points, and how bottom-up agentic AI pinpoints root causes in seconds, plus the trust, transparency and automation-fear challenges on the road to autonomous IT.

Guest: Bharat Singh, Head of Product & Design, AI, LogicMonitor

In this episode:

• What hybrid observability is and why LogicMonitor built Edwin AI

• The five-minute turnoff: finding signal in the noise

• Solving the enterprise trust and black-box problem with transparent chain-of-thought audits

• Ending the 2 AM war-room panic (mean time to innocence)

• Upskilling teams vs. replacing human jobs on the road to autonomous

Connect with Bharat:

LinkedIn:   / bharatbharat  

LogicMonitor + Edwin AI: https://www.logicmonitor.com

Recorded live at Columbus AI Week (Sept 10–11, 2026), produced by the Enterprise Technology Association with JobsOhio: https://www.joinaiweek.com/columbus

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